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Chat with Samsung Customer Care for SMART TV India 2nd Try

LiveChat Our Live Chat agent will be with you shortly. You are currently in queue. Welcome to Samsung Live Chat. How may I help you? Arpit kumar Good Morning Mr. Sreedharan . My name is Arpit . I will be glad to assist you today. 10:16:13 Hello Arpit 10:16:35 My TV is having problems for 2 years now 10:16:48 and its just over 2 years old 10:16:53 Arpit kumar Thank you for sharing your concern related to Samsung Product. 10:17:02 I had a 3 hour chat 2 days ago with Samsung customer care 10:17:02 He said within 24 hours my issue would be resolved and a good technician will come and take a look 10:17:19 Arpit kumar Mr. Sreedharan May I know your contact or complaint number to check your details? 10:17:24 Last time the TV had issues which was in November 2017, the very knowledgeable technician came to our house and told that the board has to be changed and it will cost 9000 10:18:00 fortunately I tried a factory reset and the issue was resolved. 10:18:16 Now aga...
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Chat with Samsung Representative for Faulty Samsung SMART TV

LiveChat Our Live Chat agent will be with you shortly. You are currently in queue. Welcome to Samsung Live Chat. How may I help you? Hello 09:07:07 Rajat Sharma Good Morning Mr. Sreedharan ! This is Rajat. I will be happy to help you today. 09:07:10 Good Morning Rajat 09:07:19 I hope you already have the details of my TV including the Model number and serial number 09:07:41 Rajat Sharma I really apologize that you are facing issue related to Samsung TV, I will try my best to get your issue resolved as soon as possible. 09:08:14 Rajat Sharma May I know from how many days are you facing this issue? 09:08:20 Sure. I expect I get a good resolution from this conversation. 09:08:34 Like I said in the description I have been facing issues since the first month we bought the TV 09:08:54 To give you a clear picture. 09:09:09 Rajat Sharma I will be glad to help you in every possible manner. 09:09:28 This is my first Samsung product and seeing the experience with it I...
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Samsung "SMART" TV Woes!!

So this is about my Samsung TV Model: UA50J5570AULXL This was my first Samsung product and seeing the experience with it I am afraid to buy another product from Samsung and the kind of service I am sure even local TV sellers provide better service. I bought this TV for Rs. 72500. Which was way above my budget. But finally I got it thinking I am going for a reputed brand and will not have to worry about buying another TV for another 10 years or so. (Before this TV I had a Dyanora Color TV bought in 1986 which is still working.). I know things don't last these many years these days. But 10 years is reasonable for the price I was paying. At least that was the expectation. Paying that kind of money, again iterating, Rs. 72500 for a TV was a lot for us. We got it with the hope that we won't have issues with the reputed brand it was associated with. The TV stopped working exactly after a month of purchase. We raised a complaint with customer care. And we were told the issue...
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